Last updated: 3 September 2026

This policy explains how to request a refund for a purchase made directly through VidyaSkill. It does not limit any rights that cannot be excluded under applicable law.

Eligibility for a refund

A request may be eligible when it is submitted within 7 calendar days of purchase and one of the following applies:

• The same course or class was charged more than once.
• A verified technical problem on VidyaSkill prevented access and support could not resolve it.
• The purchased course or class was cancelled by VidyaSkill or the educator and no suitable replacement was accepted.
• The content or service was materially different from its published description.

Non-refundable cases

• The request is made after the 7-day request period.
• A substantial portion of a digital course has been viewed, completed, downloaded, or a completion certificate has been issued.
• A live class has already started, was attended, or was missed by the learner without cancellation by VidyaSkill or the educator.
• The purchase was made outside VidyaSkill; that provider's refund rules apply.
• The request involves policy abuse, account sharing, or a breach of the platform terms.

How to request a refund

Email info@vidyaskill.com from the address used for the purchase. Include your name, order number, course or class name, purchase date, and a short explanation. Support may request information needed to verify the transaction or technical issue.

Review and payment timeline

VidyaSkill will review the request and communicate the decision using the registered email address. Approved refunds are returned to the original payment method. VidyaSkill normally initiates the refund within 5–10 business days after approval; the bank or payment provider may take additional time to credit the account.

Questions

For questions about this policy or an existing request, contact info@vidyaskill.com.